Station Training Manager ORD

Swissport is the world’s leading independent provider of airport ground services and air cargo handling.   

Swissport is an Employer of Choice! We offer:

·       Paid Training

·       401(k) with Match

·       Tuition Reimbursement

·       Medical, dental, vision benefits

The selected candidate for this role will ensure employee training and development compliance across all lines of business at his/her designated station Responsible for performance management and professional development of station trainers and coaches (classroom and On the Job) to support the way forward for training in the US

Job Responsibilities

  • Provide day-to-day leadership and management to Station Trainers that mirrors the mission and core values of the company
  • Implement and maintain the appropriate training standards and principles across all lines of business maximize consistency and results
  • Manage end to end new hire process
  • Partner with HR & Operations to forecast training demands; effectively schedule & communicate training requirements & status
  • Ensure training compliance and accuracy of all training files (paper and electronic records)
  • Deliver initial professional development training (example: Active Supervision)
  • Deliver on all KPI’s, through effective planning, by supporting and coaching individuals in order to meet the business targets
  • Partner with station stakeholders (GM, HR, Operations, etc
  • ) to ensure a smooth initial and recurrent training experience for all employees
  • Effectively Manage and communicate station training schedules to maximize trainer efficiency and increase trainee competence
  • Provide Area Training Manager with regular feedback to improve training experience
  • Conduct quarterly performance reviews with all direct reports
  • Discuss performance and ensure succession planning is in place throughout the area
  • Promote team leaders, trainers and managers to best fulfill station training goals
  • Set employee goals, ensuring conformity to company standards and ensuring high standards from their team
  • Manage training audits
  • Develop the skills and competence of staff through training, coaching and on the job development
  • Deliver technical training as needed based on station trainer staffing levels
  • Ability to manage, motivate and inspire teams and trainees
  • Flexible to work off shifts and weekends

Qualifications - Internal

Qualifications and Competencies

  • Bachelor degree is preferred within the area of business, Human Resources, Training and development or equivalent experience in a related field is preferred
  • 3+ years of leadership development and training experience required
  • Computer literate (Word, Excel, PowerPoint) Access will be considered an advantage
  • Aviation background - a plus
  • Strong organizational, leadership and communication skills
  • Ability to manage remote teams
  • Proven success working in a matrixed organization
  • Distinct customer focus (internal and external)
  • Problem solving skills, sound decision making skills, and demonstrated ability to work independently, as well as on a team, and meet tight deadlines within a fast-paced environment are critical to the position’s success
  • Demonstrated ability to prioritize, handle interruptions, and perform multiple tasks simultaneously to successfully meet daily goals
  • Strong relationship management skills are essential
  • Works effectively in a matrixed organization, managing by influence and not authority
  • Excellent knowledge of local language and English
  • Knowledge of additional languages will be considered an advantage
  • Computer literate (Word, Excel, PowerPoint) Access will be considered an advantage
  • Excellent interpersonal skills
  • Excellent written and verbal communication skills
  • Ability to work in a team environment, and develop relationships
  • Ability to multi-task and work effectively in a fast-paced environment
  • Demonstrated ability to innovate and support change
  • Personal and professional integrity of the highest order

Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.



837 Patton Dr, Chicago, IL 60666, USA
industry: Other